Town of Thatcher FAQ

Contact TOT at (928) 428-2290 for all questions related to your utility bill.

TOT electric rates and monthly minimum charges are generally lower than GCEC rates. The following chart compares the residential rates for both entities:

Please contact TOT at (928) 428-2290 if you have additional questions about the rates and fees for TOT.

Thatcher residents will contact TOT regarding any service upgrade or changes. TOT will then notify GCEC of the required changes and GCEC personnel will complete construction as part of the regular scheduled work orders. If GCEC personnel need to communicate with the customer about the service upgrade or changes then TOT will share the customer contact information with GCEC.

If you are moving to a new address in TOT limits then you will still contact TOT at (928) 428-2290. TOT will be responsible for connecting and disconnecting service for both existing homes and new construction in TOT.

Thatcher residents will still call TOT at (928) 428-2290 for power outage issues even after hours. It will be the responsibility of TOT to notify GCEC of the problem.

• GCEC and TOT have agreed that residents of TOT should call the Town for all questions related to their electric utility service. After the transfer, Thatcher residents will be customers of TOT and not GCEC for electric service. The Town will be able to determine if the outage is because of non-payment or some other issue.
• If it’s determined that the outage is due to power or equipment failure then the Town will be responsible for contacting GCEC to have service repaired as soon as possible. Following this process will avoid unnecessary call outs for GCEC crews which will help decrease the amount of time it takes to restore power during an outage. The customer will also avoid additional charges or fees for unnecessary service calls.

All Thatcher residents should contact TOT at (928) 428-2290 during a power outage. Information will then be sent by TOT to GCEC personnel to respond to the outage.

No. All residents in the current town limits will be customers of TOT for electric service after the territory transfer is complete.

Yes you will still be a member of the Graham County Utilities, Inc. Co-op but not Graham County Electric Cooperative, Inc. Thatcher residents that have gas utility service with Graham County Utilities will continue to be members of GCU and receive their gas service from GCU.

All capital credits that have been allocated to Thatcher residents will continue to be retained by the customer. Capital credits will be retired according to the GCEC capital credit retirement policy.

TOT plans to change all meters to their metering infrastructure once the transfer is complete. Meter changes will occur gradually as TOT is able to make the changes. Please contact TOT at (928) 428-2290 if you have any questions about your meter.

Please contact the TOT at (928) 428-2290 regarding their policy on deposits.

All deposits and memberships associated with your electric service will be applied to your final bill with GCEC. Any amount remaining will then be refunded approximately 2 to 3 weeks after the final bill.

You should receive your first utility bill with TOT in August 2017.

You should receive your final bill from GCEC within a few weeks after the transfer in the month of July 2017.

There will be no disconnect or connect fees associated with this transfer by either GCEC or TOT.

GCEC and TOT don’t anticipate any outages will be necessary and will make every effort to minimize any outages during the transfer.

Subject to Arizona Corporation Commission (ACC) approval, it is anticipated the transfer will occur on or about July 1, 2017 (The current target date is June 27th).

• Municipalities such as the Town of Thatcher (TOT) have the right to acquire electric utility service territory within the Town limits – GCEC and TOT have service territorial agreements dating back to 1973
• GCEC and TOT signed a new “Distribution Wheeling and O&M Agreement” on February 3, 2016, that transfers all Thatcher residents who are currently served by GCEC to the Town