Graham County Electric Cooperative, Inc. (GCEC) is pleased to provide safe and reliable electric and water utility services. To determine if your address is in our electric service territory, please refer to the electric Service Territory Map. For water utility service territories, please contact our office at (928) 485-2451 extension 8662. The gas system is now served by Southwest Gas at (877) 860-6020.
Utility Service & Membership Application Process
Here are the steps to connect an existing service:
Step 3: Attach a copy of a photo id such as a driver’s license for each applicant.
Step 4: Attach a copy of the rental/lease or purchase agreement.
Step 5: Submit application and other documents in person or electronically using our Membership Application.
Step 6: Co-op will run a credit check to determine deposit requirements and contact the applicant with results. (Green Light-deposit waived; Yellow Light-minimum deposit (Electric: $300, Water: $200); Red Light-max deposit of 2 times the average monthly bill or minimum deposit, whichever is greater.) If no usage history, then the following amounts apply: (Electric $350, Water $250, Sewer $50)
Step 7: Pay any applicable fees including deposits and $5 memberships in advance. The following service connect charges will be added to your first utility bill: (Electric $50, Water $50). Additional fees may be required for after-hours service (after 5:30 p.m.). The total amount required and payment options will be discussed with Customer Service Department after the credit check process is complete.
Step 8: Utility service will usually be connected the next business day after all fees have been paid. Normal business hours are Monday through Thursday (7 a.m. to 5:30 p.m.) excluding holidays. You may be required to turn on the main electric breaker or water valve after service is connected.
Contact the Customer Service Department at (928) 485-2451 extension 8662 or option 5 for any questions.
Membership Agreement
In accordance with the Bylaws of Graham County Electric Cooperative, Inc. (GCEC), the undersigned hereby makes written application for membership, and by so doing agrees to the following terms and conditions:
Purchase electric, water and/or Pima sewer service and make payment for said within the time allowed by the Co-op. (Note: GCEC has an agreement with the Town of Pima for sewer billing services).
A credit check may be required to determine the amount of deposits necessary. Deposit procedures are subject to Co-op policy and ACC rule R14-2-203.B, 303.B, 403.B. A collection agency may be used on accounts where the customer has failed to pay closing bills or invoices promptly.
You agree, in order for us to service your account or to collect any amounts you may owe, we may contact you by telephone at any telephone number associated with your account, including wireless telephone numbers, which could result in charges to you. We may also contact you by sending text messages or emails, using any email address you provide us. Methods of contact may include using pre-recorded or artificial voice messages and/or the use of an automatic dialing device, as applicable. By signing the membership agreement, you certify that you have read this disclosure and agree that GCEC or an assigned collection agency may contact you as described above.
GCEC reserve the right to share certain account information with third parties as permitted under ACC rules and regulations.
Notify Co-op immediately of any mailing address changes. Failure to receive bills or notices which have been properly placed in the United States mail shall not prevent such bills from becoming delinquent nor relieve the customer of his obligations therein.
Co-op agrees to mail statements monthly. Applicant is responsible to notify Co-op if statement is not received within a two-week period of normal delivery date. In the event that a statement is not received, applicant is still responsible for obtaining information for making payment for utilities consumed. Payment shall be submitted within 25 days of the normal billing date or the service(s) will be subject to late fees, additional deposits, and disconnection for nonpayment.
Where service is requested by two or more individuals the Co-op shall have the right to collect the full amount owed from any one of the applicants.
Comply with and be bound by the most recently adopted Articles of Incorporation and Bylaws of the Coops, together with all appropriate rate schedules, utility tariffs, rules and regulations as adopted by the Board of Directors of the Co-ops and the Arizona Corporation Commission. Copies are available upon request.
Pay a refundable $5 membership fee for GCEC, applicable service connection fees, and any required security deposits. No member may hold more than one membership in Co-op and no membership shall be transferable except as provided in the Bylaws.
Customer shall be responsible for maintaining all facilities on the customer’s side of the meter in a safe operating condition.
Customer shall be responsible for safeguarding all Co-op property installed in or on the customer’s premises for the purpose of supplying utility service to that customer.
Customer shall exercise reasonable care to prevent loss or damage to Co-op property, excluding ordinary wear and tear. Customer shall be responsible for the loss of or damage to Co-op property on the customer’s premises arising from neglect, carelessness or misuse and shall reimburse the Co-op for the cost of necessary repairs or replacements.
Customer shall be responsible for payment for any equipment damage and/or estimated unmetered usage resulting from unauthorized breaking of seals, interfering, tampering or bypassing the Co-op meter.
Customer shall be responsible for notifying the Co-op of any equipment failure identified in the Co-op’s equipment.
Customer agrees to comply with all other rules as mandated by the Arizona Corporation Commission.
Evidence of meter tampering or fraud.
The existence of an obvious hazard to the safety or health of the consumer or general population or Coop personnel or facilities
Customer violation of any of Co-op tariffs.
Failure of the customer to pay a delinquent bill for utility service.
Failure of the customer to meet or maintain the Co-op deposit requirements.
Failure of consumer to provide reasonable access to Co-op meter, equipment and property.
Customer breach of a written contract for service between the Co-op and customer.
The Co-op shall have the right (but not the obligation) to remove any or all of the Co-op’s property installed on the customer’s premises upon the termination of service.
Customer shall grant adequate easement and right-of-way satisfactory to the Co-op to ensure that customer’s proper service connection. Customer shall also ensure safe access to the meter for purposes of meter reading and service work as necessary. Failure on the part of the customer to grant adequate easement and right-of-way shall be grounds for the Co-op to refuse service.
Should the Co-op discover that a customer or customer’s agent is performing work or has constructed facilities adjacent to or within an easement or right-of-way and such work, construction or facility poses a hazard or is in violation of federal, state, or local laws, ordinances, statutes, rules or regulations, or significantly interferes with the Co-op’s access to equipment, the Co-op shall notify the customer or customer’s agent and may take whatever actions are necessary to eliminate the hazard, obstruction, or violation at the customer’s expense.
